SHIPPING

Shipment will be made, after the payment is confirmed, to the address suplied by the client.

There are two options:

CTT
Delivery by CTT is available below 0.5kg. The order will be shipped by regular mail to the address suplied by the client.
The client doesn't need to be home to receive the order.

Chronopost
Delivery by Chronopost is registered and someone must be at the suplied address to receive the package, between 09:00 and 18:00.

  

STANDARD PRODUCT RETURNS OR EXCHANGES

What should I do if I'm not pleased with my purchase?

If you would like to exchange or return an item, it should be sent properly packed in the original packaging to our address:

Minigarden Client Support
Rua Mem Rodrigues, nº-4-D
1400-249 Lisboa

Any return needs to oblige by these conditions:

  1. Restitution of the products in good condition (sale condition), with the original packaging and invoice;
  2. If the packaging is damaged and the items show obvious wear signs, we are not able to accept the exchange nor the return.

We alert for some conditions in case of exchange.

If you would like your money back, we inform that:

The reimburse will be processed through the same means of payment. If done with a debit card, please provide us withthe bank details, so we can return your money more quickly;

Postage costs to our address are payed by the customer, except when there is an anomaly with the product sold in our online store. In this case, Quizcamp will return the postage costs payed by the customer, after receiving the product at our address and claim of the defect by the customer.

    

DAMAGED OR DEFECTIVE PRODUCT RETURNS OR EXCHANGES

What should I do if I receive a damaged package or item?

In case the package you receive is damaged, you should check its content at the moment of delivery and complain to the delivery company, after which, you need to contact Minigarden's Client Support via e-mail (support@minigarden.net). You should also contact Minigarden's Client Support, if you receive a package in good conditions containing damaged products.

Minigarden's Client Support will schedule the collection in the place determined by the customer, within the same area to which it was delivered.

In case the product has a malfunction and the purchase is still within the 30-day period after the invoice has been issued, you should contact Minigarden's Client Support with your order number and fault description. Collection costs of items within the warranty period are payed by Quizcamp.

The product will be replaced after it arrives at our headquarters and the anomaly is confirmed by a thorough technical check. In this case, we will deliver it to your address with no additional costs.

If the invoice is more than 30 days old, the item will be sent to Minigarden'sTechnical Support respecting the warranty.